At Invitee.my ("Invitee", "we", "us", or "our"), we want you to be satisfied with your purchase. This Refund Policy explains the conditions under which we offer refunds for our paid plans and services.

By purchasing a paid plan, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is incorporated into and forms part of our Terms and Conditions.

You may be eligible for a refund under the following circumstances:

Unpublished Invitations: If you have purchased a paid plan but have not yet published or shared your wedding invitation with any guests, you may request a full refund within seven (7) days of the payment date.

Technical Issues: If you experience a significant technical issue that prevents you from using the core features of your purchased plan, and our support team is unable to resolve the issue within a reasonable time, you may be eligible for a refund or plan extension at our discretion.

Duplicate Payments: If you accidentally made a duplicate payment for the same plan, the duplicate amount will be refunded in full upon verification.

Refunds will not be granted in the following situations:

Published Invitations: Once you have published your wedding invitation and shared it with guests (via WhatsApp, QR code, or any other method), the plan is considered activated and is non-refundable. This includes invitations that have received any guest RSVPs or interactions.

Expired Refund Window: Refund requests made more than seven (7) days after the payment date will not be honored, unless required by applicable law.

Partial Usage: We do not offer partial refunds or prorated refunds based on the length of time you have used the service or the number of features you have utilized.

Change of Mind: Refunds are not provided for change of mind or if you decide not to proceed with your wedding planning after purchase.

Violation of Terms: If your account has been suspended or terminated due to violation of our Terms and Conditions, you are not eligible for a refund.

To request a refund, please follow these steps:

Contact us via email at hello@invitee.my with the subject line "Refund Request – [Your Order ID]".

Include the following information in your request: your registered email address, order ID or receipt number, date of purchase, and the reason for your refund request.

Our support team will review your request and respond within three (3) business days. We may ask for additional information to verify your eligibility.

If your refund is approved, we will process it back to your original payment method within seven (7) to fourteen (14) business days, depending on your payment provider's processing time.

Approved refunds will be processed back to the original payment method used for the purchase. The timeframe for the refund to appear in your account depends on your payment provider:

FPX / Online Banking: 5 to 10 business days

Credit/Debit Cards (Visa, Mastercard): 7 to 14 business days

E-Wallets (GrabPay, Touch 'n Go): 3 to 5 business days

DuitNow: 5 to 10 business days

Please note that we are not responsible for delays caused by banks or payment providers. If you have not received your refund within the expected timeframe, please contact your payment provider first, then reach out to us if the issue persists.

If you upgrade from a lower-tier plan to a higher-tier plan, the price difference is payable immediately. We do not offer refunds for the difference if you later downgrade.

If you believe you were incorrectly charged for an upgrade or the wrong plan was activated, please contact us within seven (7) days of the charge for a review.

Plans purchased using promotional codes, discounts, or special offers are subject to the same refund conditions as regular-priced plans. The refund amount, if approved, will reflect the actual amount paid after the discount was applied.

Free plan upgrades or trial extensions are not eligible for refunds as no payment was made.

If you are not satisfied with our refund decision, you may escalate your case by emailing hello@invitee.my with "Refund Appeal – [Your Order ID]" in the subject line. Please include all relevant details and any additional evidence supporting your appeal.

We are committed to resolving disputes fairly and will respond to appeals within five (5) business days. If we are unable to reach a satisfactory resolution, you may seek mediation through the relevant consumer protection authorities in Malaysia.

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the "Last updated" date. The revised policy will apply to all purchases made after the effective date of the update.

We encourage you to review this Refund Policy before making a purchase. Your continued use of the Services after any changes indicates your acceptance of the revised policy.

If you have any questions about this Refund Policy or would like to request a refund, please contact us at:

Email: hello@invitee.my

We aim to respond to all refund-related inquiries within 1-2 business days.